Quality Action

Overview

Quality Action – Business Overview

Quality Action is a business document used to formally record, manage, and track actions taken to address quality-related issues within Dafater. It helps organizations ensure that problems affecting products, services, or internal processes are resolved in a structured and accountable way.

What Quality Action Is Used For

Quality Action is used to: - Document corrective or preventive actions related to quality issues
- Ensure follow-up on quality problems until they are properly resolved
- Improve products, services, and internal processes
- Demonstrate commitment to quality standards and continuous improvement

It acts as a clear record of what went wrong, what action was taken, and who is responsible.

Prerequisites and Setup Requirements

Before using Quality Action effectively, the business should have: - Defined quality standards or internal quality guidelines
- Clear ownership of quality responsibilities (e.g., quality team, department heads)
- An established process for identifying and reporting quality issues (such as inspections, audits, or customer feedback)
- Agreement on how actions are reviewed, approved, and closed

These foundations ensure that Quality Action documents are meaningful and actionable.

Typical Workflow and Business Process Fit

Issue Identification
A quality issue is identified through inspections, audits, customer complaints, or internal reviews.
Quality Action Creation
A Quality Action is created to formally record the required response to the issue.
Assignment and Execution
Responsibility for the action is assigned to a person or team, along with expected timelines.
Monitoring and Follow-up
Progress is monitored to ensure the action is completed as planned.
Review and Closure
Once the action is completed, the outcome is reviewed to confirm the issue has been resolved and preventive measures are effective.

This workflow helps integrate quality management into daily business operations rather than treating it as a separate activity.

Key Business Scenarios Where Quality Action Is Essential

Handling customer complaints related to product or service quality
Corrective actions after internal or external audits
Addressing defects or non-conformities found during inspections
Preventive actions to avoid recurring quality issues
Process improvement initiatives driven by quality findings

In all these cases, Quality Action provides clarity, accountability, and traceability.

Important Considerations for Users

Be clear and specific when describing the quality issue and required action
Assign realistic deadlines and responsible parties
Ensure follow-up is done, not just documentation
Use Quality Action as a learning and improvement tool, not just a compliance requirement
Regularly review completed actions to identify recurring patterns or improvement opportunities

When used consistently, Quality Action supports better decision-making, stronger quality control, and long-term business improvement within Dafater.

Basic Information

Module: Quality Management
Document Type: Other

Fields

Field Name	Label	Type	Required	Options	Description
corrective_preventive	Corrective/Preventive	Select	✓	Corrective, Preventive	Specify whether action corrects existing issues or prevents future issues
review	Review	Link		Quality Review	Linked quality review driving this action within Dafater
feedback	Feedback	Link		Quality Feedback	Related quality feedback source prompting this action
status	Status	Select		Open, Completed	Current progress status of the quality action
date	Date	Date		-	Date when the quality action was initiated
goal	Goal	Link		Quality Goal	Quality goal this action aims to achieve
procedure	Procedure	Link		Quality Procedure	Associated quality procedure followed while executing this action
resolutions	Resolutions	Table		Quality Action Resolution	Defined resolutions and outcomes implemented for this quality action

Child Tables

Resolutions (Quality Action Resolution)

Field Name	Label	Type	Options	Description
problem	Problem	Long Text	-	Detailed description of identified quality issue requiring action in Dafater
resolution	Resolution	Text Editor	-	Documented corrective actions taken to resolve the quality issue
status	Status	Select	Open, Completed	Current progress status of the quality action resolution
responsible	Responsible	Link	User	Dafater user accountable for implementing and closing the resolution
completion_by	Completion By	Date	-	Target date for completing the quality action resolution

Permissions

Role	Read	Write	Create	Delete	Submit	Cancel
Desk User	✓	✓	✓	✓
System Manager	✓	✓	✓	✓

DocType	Relationship	Module
Quality Feedback	Links to	Quality Management
Quality Goal	Links to	Quality Management
Quality Procedure	Links to	Quality Management
Quality Review	Links to	Quality Management