Quality Feedback

Overview

Quality Feedback — Business Overview

Quality Feedback is a simple but important business document used to capture opinions, observations, and comments related to the quality of products, services, or internal processes. In Dafater, it helps organizations listen to customers, employees, or partners and turn their feedback into meaningful quality improvements.

What Quality Feedback Is Used For

Quality Feedback is used to: - Collect feedback on product quality, service delivery, or process performance
- Identify quality issues, gaps, or improvement opportunities
- Support continuous improvement and quality assurance initiatives
- Provide management with real-world insights from customers or internal teams

It acts as an early warning and learning tool, helping the business maintain high quality standards.

Prerequisites and Setup Requirements

Before using Quality Feedback, the business should have: - Clearly defined quality standards or expectations
- Identified sources of feedback (customers, employees, vendors, auditors, etc.)
- A basic process for reviewing and acting on feedback
- Assigned responsibility for monitoring quality-related inputs

No complex setup is required, but alignment on how feedback will be used is essential.

Typical Workflow and Business Process Fit

Feedback Collection
Feedback is recorded after a product delivery, service completion, inspection, or interaction.
Review and Assessment
Quality or management teams review the feedback to understand the issue or suggestion.
Action Planning
If required, corrective or improvement actions are discussed and initiated.
Follow-Up
Trends in Quality Feedback are monitored to ensure recurring issues are addressed.

Quality Feedback fits naturally into quality management, customer satisfaction monitoring, and continuous improvement processes.

Key Business Scenarios Where Quality Feedback Is Essential

Capturing customer opinions after product delivery or service completion
Recording internal staff feedback on process quality or operational challenges
Supporting quality audits and compliance reviews
Identifying recurring quality problems before they escalate
Measuring customer satisfaction and service consistency

Important Considerations for Users

Feedback should be honest, specific, and factual
Encourage timely submission to keep insights relevant
Treat Quality Feedback as a learning tool, not a fault-finding exercise
Regularly review feedback trends, not just individual entries
Ensure follow-up actions are taken where improvement is needed

In summary, Quality Feedback helps Dafater users strengthen quality, improve customer trust, and build a culture of continuous improvement by systematically capturing and learning from real-world experiences.

Basic Information

Module: Quality Management
Document Type: Other

Fields

Field Name	Label	Type	Required	Options	Description
template	Template	Link	✓	Quality Feedback Template	Selected Dafater feedback template defining questions and scoring structure
document_type	Type	Select	✓	User, Customer	Specifies whether feedback is provided by a user or customer
document_name	Feedback By	Dynamic Link	✓	document_type	Identifies the specific user or customer giving the feedback
parameters	Parameters	Table		Quality Feedback Parameter	Lists detailed feedback parameters captured according to the selected template

Child Tables

Parameters (Quality Feedback Parameter)

Field Name	Label	Type	Required	Options	Description
parameter	Parameter	Data		-	Quality aspect being evaluated for feedback assessment
rating	Rating	Select	✓	, 1, 2, 3, 4, 5	Numeric score indicating performance level for the parameter
feedback	Feedback	Text Editor		-	Detailed qualitative comments supporting the given rating

Permissions

Role	Read	Write	Create	Delete	Submit	Cancel
Desk User	✓	✓	✓	✓
System Manager	✓	✓	✓	✓

DocType	Relationship	Module
Quality Action	Linked from	Quality Management
Quality Feedback Template	Links to	Quality Management

Quality Feedback

Overview