Employee Grievance
Overview
Below is a business-focused explanation of the Employee Grievance document as used in Dafater.
What the Employee Grievance is Used for
The Employee Grievance document is used to formally record, track, and resolve workplace concerns raised by employees. It provides a structured and confidential way for employees to report issues related to work conditions, management decisions, interpersonal conflicts, policy violations, or unfair treatment.
From a business perspective, this document helps the organization:
- Address employee concerns in a consistent and transparent manner
- Protect the company by maintaining proper records of complaints and actions taken
- Promote a fair, respectful, and compliant work environment
- Improve employee trust, engagement, and retention
Prerequisites and Setup Requirements
Before using the Employee Grievance document, the organization should have:
- Employees properly registered in Dafater
- Clear HR policies on grievance handling and escalation
- Defined roles such as HR officers, managers, or committees responsible for reviewing grievances
- Internal guidelines on response timelines, investigation steps, and resolution authority
Having these in place ensures grievances are handled consistently and professionally.
Typical Workflow and Business Process Fit
A common business workflow for the Employee Grievance document is:
Grievance Submission
An employee raises a grievance describing the issue, date, and any relevant context.Initial Review
HR or the assigned authority reviews the grievance to confirm details and severity.Investigation or Discussion
The matter may involve discussions with the employee, manager, or other parties, and may include fact-finding or mediation.Decision and Resolution
A decision is made, corrective actions are defined if needed, and outcomes are documented.Closure and Record Keeping
The grievance is formally closed, creating a clear audit trail for future reference.
This process ensures grievances are not ignored, escalated emotionally, or handled inconsistently.
Key Business Scenarios Where Employee Grievance Is Essential
The Employee Grievance document is especially important in situations such as:
- Complaints about unfair treatment, harassment, or discrimination
- Disputes between employees or between employee and manager
- Concerns about workload, working hours, or workplace safety
- Allegations of policy violations or unethical behavior
- Issues that may lead to legal or regulatory risk if not addressed properly
In all these cases, the document supports structured resolution and risk mitigation.
Important Considerations for Users
When using the Employee Grievance document, users should keep in mind:
- Confidentiality is critical – sensitive information must be handled carefully
- Objectivity matters – decisions should be based on facts, not assumptions
- Timely action builds trust – delays can worsen employee dissatisfaction
- Clear documentation protects the business – all steps and outcomes should be recorded clearly
- Follow-up is essential – ensure agreed actions are actually implemented
Used correctly, the Employee Grievance document becomes a key tool for maintaining a healthy workplace culture and protecting both employees and the organization.
Basic Information
- Module: HR
- Document Type: Other
Fields
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| subject | Subject | Data | ✓ | - | Short title summarizing the employee grievance in Dafater |
| raised_by | Raised By | Link | ✓ | Employee | Employee who raised the grievance in Dafater |
| employee_name | Employee Name | Data | - | Full name of the employee raising the grievance | |
| designation | Designation | Link | Designation | Employee’s designation at the time of grievance | |
| date | Date | Date | ✓ | - | Date when the grievance was officially reported |
| status | Status | Select | ✓ | Open, Investigated, Resolved, Invalid | Current grievance processing status in Dafater |
| reports_to | Reports To | Link | Employee | Reporting manager of the employee raising grievance | |
| grievanceagainstparty | Grievance Against Party | Link | ✓ | DocType | Type of party against whom grievance is raised |
| grievance_against | Grievance Against | Dynamic Link | ✓ | grievanceagainstparty | Specific record against which the grievance is filed |
| grievance_type | Grievance Type | Link | ✓ | Grievance Type | Category defining the nature of the grievance |
| associateddocumenttype | Associated Document Type | Link | DocType | Related Dafater document type linked to grievance | |
| associated_document | Associated Document | Dynamic Link | associateddocumenttype | Specific Dafater document associated with the grievance | |
| description | Description | Text | ✓ | - | Detailed explanation of the grievance issue |
| causeofgrievance | Cause of Grievance | Text | - | Root cause or reason behind the grievance | |
| resolved_by | Resolved By | Link | User | Dafater user who resolved the grievance | |
| resolution_date | Resolution Date | Date | - | Date when the grievance was resolved | |
| employee_responsible | Employee Responsible | Link | Employee | Employee held responsible for the grievance issue | |
| resolution_detail | Resolution Details | Small Text | - | Summary of actions taken to resolve the grievance | |
| amended_from | Amended From | Link | Employee Grievance | Reference to the original grievance record amended |
Permissions
| Role | Read | Write | Create | Delete | Submit | Cancel |
|---|---|---|---|---|---|---|
| Employee | ✓ | ✓ | ✓ | ✓ | ||
| HR User | ✓ | ✓ | ✓ | ✓ | ||
| System Manager | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| HR Manager | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Related DocTypes
| DocType | Relationship | Module |
|---|---|---|
| Designation | Links to | Setup |
| Employee | Links to | Setup |
| Employee Grievance | Links to | HR |
| Grievance Type | Links to | HR |
| User | Links to | Core |