Discussion Topic
Overview
Discussion Topic — Business Overview
Discussion Topic is used in Dafater to create and manage structured conversations on your website or customer-facing portal. It allows your organization to open focused discussions around a specific subject, such as product questions, service feedback, announcements, or community engagement themes.
In simple terms, a Discussion Topic defines what people are talking about and keeps conversations organized and purposeful.
What the Discussion Topic is Used For
From a business perspective, the Discussion Topic helps you:
- Organize customer or community discussions around clear subjects
- Encourage engagement and interaction on your website
- Collect feedback, questions, or ideas in a structured way
- Support knowledge sharing and peer-to-peer interaction
- Build trust and transparency through open discussions
Each Discussion Topic acts as a container under which individual comments or replies can take place.
Prerequisites and Setup Requirements
Before using Discussion Topic effectively, the business should ensure:
- A clear objective for hosting discussions (support, feedback, education, community building)
- Defined rules or guidelines for participation
- Assigned responsibility for moderating and responding to discussions
- Website or portal visibility settings aligned with the target audience (public users, customers, or internal users)
No complex preparation is required, but clarity of purpose is essential.
Typical Workflow and Business Process Fit
Create a Discussion Topic
A business user defines a subject such as a product feature, service update, or frequently asked question.Publish the Discussion Topic
The topic becomes visible on the website or portal for the intended audience.Engagement Begins
Users post comments, questions, or feedback under the Discussion Topic.Monitoring and Response
Internal teams review discussions, respond where needed, and guide the conversation.Insights and Action
Feedback and patterns from the discussion are used to improve services, products, or communication.
This process integrates naturally with customer support, marketing, and community management activities.
Key Business Scenarios Where Discussion Topic Is Essential
Customer Support Communities
Allow customers to discuss common issues and solutions in one place.Product Feedback and Ideas
Gather suggestions and opinions on new or existing offerings.Announcements and Updates
Create a space where users can ask questions about new policies, releases, or changes.Knowledge Sharing
Enable users or partners to exchange experiences and best practices.Community Building
Foster engagement and loyalty by giving users a voice.
Important Considerations for Users
- Keep Discussion Topic titles clear and specific to avoid confusion
- Regular moderation is important to maintain professionalism and relevance
- Responding promptly increases trust and participation
- Avoid mixing unrelated subjects in one Discussion Topic
- Review discussions periodically to identify trends and improvement opportunities
In summary, Discussion Topic is a simple yet powerful business tool in Dafater for organizing conversations, strengthening engagement, and turning discussions into valuable insights for the organization.
Basic Information
- Module: Website
- Document Type: Other
Fields
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| title | Title | Data | - | Topic title summarizing the discussion in Dafater. | |
| reference_doctype | Reference Doctype | Link | DocType | Dafater document type this discussion is linked to. | |
| reference_docname | Reference Docname | Dynamic Link | reference_doctype | Specific Dafater record this discussion topic refers to. |
Permissions
| Role | Read | Write | Create | Delete | Submit | Cancel |
|---|---|---|---|---|---|---|
| System Manager | ✓ | ✓ | ✓ | ✓ |
Related DocTypes
| DocType | Relationship | Module |
|---|---|---|
| Discussion Reply | Linked from | Website |