Contact Us Settings
Overview
Contact Us Settings — Business Overview
Contact Us Settings is a configuration document used to manage how customers, partners, and website visitors reach your organization through the “Contact Us” page. It ensures that all incoming inquiries are routed correctly, responded to promptly, and aligned with your company’s communication and service standards.
This document plays a key role in managing first impressions, customer trust, and lead capture from your website.
Purpose in Business Operations
Contact Us Settings defines how your business presents its contact information and handles inquiries received through the website. It allows you to: - Control which contact details are shown publicly - Decide where customer messages are sent - Ensure inquiries reach the right internal teams - Maintain consistent and professional communication with external audiences
By centralizing these settings, businesses avoid missed inquiries and confusion about who should respond.
Prerequisites and Setup Requirements
Before using Contact Us Settings effectively, the following should be in place: - Clearly defined customer-facing contact details (email addresses, phone numbers, office locations) - Internal ownership for handling incoming inquiries (sales, support, administration, etc.) - Agreed response expectations, such as reply timelines and responsibility - A published website or customer portal where the Contact Us page is visible
Having these elements ready ensures the settings reflect real business processes.
Typical Workflow and Business Fit
Initial Setup
A business administrator reviews and enters official contact details and selects where inquiries should be delivered.Website Interaction
Customers or prospects submit questions, requests, or feedback using the Contact Us page.Inquiry Routing
Messages are automatically sent to the designated email or team based on the defined settings.Internal Follow-Up
The responsible team reviews the inquiry and responds according to company service standards.Ongoing Review
As the business grows or roles change, Contact Us Settings are updated to ensure continued accuracy.
This workflow supports smooth communication between external users and internal teams.
Key Business Scenarios Where It Is Essential
Customer Support Management
Ensures support requests are delivered to the right team without delays.Sales and Lead Generation
Captures inquiries from potential customers and routes them to sales for timely follow-up.Corporate Credibility
Displays accurate and professional contact information, reinforcing trust in your brand.Multi-Department Businesses
Helps direct different types of inquiries (general, sales, support) appropriately.Growing or Changing Organizations
Makes it easy to update contact points when teams, offices, or responsibilities change.
Important Considerations for Users
- Keep contact information up to date to avoid missed or misdirected inquiries.
- Assign responsibility clearly so messages are not ignored or delayed.
- Review inquiry volume regularly to ensure current routing still fits the business.
- Align contact messaging with your brand tone and customer service expectations.
- Periodically test the Contact Us page to confirm inquiries are being received correctly.
Contact Us Settings is a small but critical document that supports customer communication, lead management, and brand professionalism. When configured thoughtfully, it helps ensure every inquiry becomes an opportunity rather than a missed connection.
Settings for Contact Us Page
Basic Information
- Module: Website
- Document Type: Other
- Type: Single (Configuration)
Fields
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| forwardtoemail | Forward To Email Address | Data | Email address where Dafater forwards customer contact inquiries | ||
| heading | Heading | Data | - | Main heading displayed on Dafater Contact Us page | |
| introduction | Introduction | Text Editor | - | Introductory content explaining how customers can reach your business | |
| query_options | Query Options | Small Text | - | Predefined inquiry categories shown to customers on contact form | |
| address_title | Address Title | Data | - | Title or label for the business address section | |
| address_line1 | Address Line 1 | Data | - | Primary street address for the business location | |
| address_line2 | Address Line 2 | Data | - | Additional address details like building or floor number | |
| city | City | Data | - | City where the business office is located | |
| state | State/Province | Data | - | State or province of the business address | |
| pincode | Pincode | Data | - | Postal or ZIP code of the business location | |
| country | Country | Data | - | Country where the business operates | |
| phone | Phone | Data | Phone | Primary contact phone number for customer communication | |
| email_id | Email Id | Data | Public business email address shown on Contact Us page | ||
| skype | Skype | Data | - | Skype ID for customer support or business communication |
Permissions
| Role | Read | Write | Create | Delete | Submit | Cancel |
|---|---|---|---|---|---|---|
| Website Manager | ✓ | ✓ | ✓ |