SMS Log
Overview
SMS Log – Business Overview
SMS Log is a business control and tracking document in Dafater that records all SMS messages sent from the system. It helps organizations monitor communication with customers, employees, and partners, ensuring transparency, accountability, and service quality in all SMS-based interactions.
Purpose in Business Operations
SMS Log is used to: - Keep a complete history of all outgoing SMS communications - Track when messages were sent, to whom, and for what purpose - Support customer service follow-ups and issue resolution - Ensure compliance with internal communication policies - Provide visibility into SMS usage for management and auditing
In simple terms, SMS Log answers the business question:
“What SMS messages did we send, to whom, and when?”
Prerequisites and Setup Requirements
Before SMS Log can be used effectively, the following must be in place: - SMS communication must be enabled within Dafater - Business processes that use SMS (such as alerts, notifications, or reminders) must be active - Users responsible for communication oversight should have access to view SMS Log
No manual data entry is usually required, as records are created automatically when SMS messages are sent.
Typical Workflow and Business Process Fit
A business process triggers an SMS
Examples: payment reminders, appointment confirmations, approval alerts, or system notifications.The SMS is sent to the recipient
This could be a customer, employee, or external partner.An entry is automatically created in SMS Log
The log captures key details such as recipient, message content, date, and status.Business users review SMS Log when needed
This may be for customer inquiries, internal reviews, or performance monitoring.
SMS Log works quietly in the background but plays a critical role in communication transparency.
Key Business Scenarios Where SMS Log Is Essential
Customer Support
Verify whether a customer received a reminder, confirmation, or alert.Finance and Collections
Track payment reminders sent to customers and support follow-up actions.Operations and Service Delivery
Confirm that service notifications or schedule updates were communicated.Management and Auditing
Review SMS usage, volumes, and communication effectiveness.Dispute Resolution
Provide evidence that a message was sent at a specific time.
Important Considerations for Users
- SMS Log is a reference and tracking tool, not an editing document
- Message content reflects what was sent and should be reviewed carefully
- Regular review helps identify communication gaps or delivery issues
- Access should be controlled, as SMS content may contain sensitive information
- High SMS volumes may indicate process issues or opportunities for automation improvement
Summary
SMS Log in Dafater is an essential business record that ensures all SMS communications are traceable, transparent, and reliable. It strengthens customer communication, supports internal accountability, and provides management with confidence that important messages are being delivered as intended.
Basic Information
- Module: Utilities
- Document Type: Other
Fields
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| sender_name | Sender Name | Data | - | Dafater user or service that initiated the SMS communication | |
| sent_on | Sent On | Date | - | Date when SMS was sent from Dafater | |
| message | Message | Small Text | - | Actual SMS content sent to recipients via Dafater | |
| noofrequested_sms | No of Requested SMS | Int | - | Total SMS count requested for sending through Dafater | |
| requested_numbers | Requested Numbers | Code | - | List of mobile numbers requested for SMS delivery | |
| noofsent_sms | No of Sent SMS | Int | - | Actual number of SMS successfully sent by Dafater | |
| sent_to | Sent To | Code | - | Mobile numbers that actually received the SMS |
Permissions
| Role | Read | Write | Create | Delete | Submit | Cancel |
|---|---|---|---|---|---|---|
| System Manager | ✓ |