Delayed Order Report

Overview

Delayed Order Report – Business Overview

The Delayed Order Report helps businesses monitor customer orders that were not delivered on or before their committed delivery dates. This report focuses on delivery performance and highlights delays that may impact customer satisfaction, cash flow, and operational efficiency.

It is especially useful for managers responsible for sales fulfillment, logistics, inventory planning, and customer service.

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What Business Information This Report Provides

The Delayed Order Report shows: - Which customer orders have missed their planned delivery dates
- How many days each order is delayed
- Which customers, items, or warehouses are most affected
- The current delivery status of each delayed order

This information helps the business understand where delivery commitments are not being met and why.

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When and Why to Use This Report

When to Use It

• During daily or weekly delivery performance reviews
• When customers complain about late deliveries
• Before sales review or operations meetings
• While evaluating warehouse, transport, or supplier efficiency

Why to Use It

• To proactively identify delayed orders before they escalate
• To improve on-time delivery performance
• To prioritize pending deliveries
• To support discussions with customers, logistics teams, or suppliers

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Key Columns and Their Business Meaning

Typical columns in the Delayed Order Report include:

• Delivery Note
  Identifies the specific delivery document related to the order.

• Customer
  Shows which customer is affected by the delay, helping prioritize key accounts.

• Posting Date / Delivery Date
  Indicates when the delivery was supposed to happen versus when it was recorded.

• Expected Delivery Date
  The committed date promised to the customer.

• Delay (Days)
  Number of days the delivery is overdue. This highlights severity and urgency.

• Item
  Shows which product is delayed, useful for inventory and procurement review.

• Warehouse
  Identifies the warehouse responsible for fulfillment.

• Quantity
  Shows the volume impacted by the delay.

• Status
  Indicates whether the delivery is pending, partially delivered, or completed late.

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Available Filters and Their Business Purpose

Common filters include:

• Company
  Focuses on a specific legal entity or business unit.

• Customer
  Review delays for a particular customer or key account.

• Item
  Identify products frequently causing delivery delays.

• Warehouse
  Analyze performance of individual warehouses or locations.

• From Date / To Date
  Review delays for a specific period such as a week, month, or quarter.

• Minimum Delay Days
  Focus on only serious delays, ignoring minor or acceptable slippages.

These filters help narrow down the report to what matters most for decision-making.

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How to Interpret the Results for Business Decisions

• High number of delayed orders
  Indicates process issues in inventory planning, picking, or logistics.

• Repeated delays for specific items
  Suggests stock availability problems or supplier delays.

• Delays concentrated in one warehouse
  Points to operational bottlenecks or staffing issues at that location.

• Frequent delays for key customers
  Signals a risk to customer relationships and future sales.

Managers can use these insights to take corrective action, such as reallocating stock, expediting deliveries, or adjusting delivery promises.

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Common Use Cases and Scenarios

• Sales Teams
  Use the report to inform customers proactively about delays and manage expectations.

• Operations Managers
  Identify fulfillment gaps and improve warehouse or transport planning.

• Customer Support Teams
  Quickly respond to customer complaints with accurate delivery information.

• Management Reviews
  Track delivery performance trends and measure service-level improvements.

• Process Improvement
  Use historical data to refine delivery timelines and reduce future delays.

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Summary

The Delayed Order Report is a critical operational report in Dafater that helps businesses stay on top of delivery commitments. By highlighting overdue deliveries and their root causes, it enables better planning, faster issue resolution, and improved customer satisfaction.

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Report Information

• Module: Stock
• Related DocType: Delivery Note
• Report Type: Script Report
• Standard: Yes