Delayed Item Report
Overview
Delayed Item Report – Business Explanation
Overview
The Delayed Item Report helps businesses monitor items that were promised to customers but delivered later than the committed date. It focuses on delivery performance and highlights where operational delays occurred in fulfilling customer orders.
This report is especially important for businesses that want to improve customer satisfaction, delivery reliability, and internal accountability within their supply chain and logistics operations.
What Business Information This Report Provides
The Delayed Item Report shows: - Which items were delivered after the promised delivery date - How many days each item was delayed - Which customers were affected - Which delivery documents caused the delay
This gives management clear visibility into delivery performance gaps and helps identify patterns such as frequent delays for specific items, customers, warehouses, or time periods.
When and Why to Use This Report
When to Use
- During weekly or monthly delivery performance reviews
- Before customer review meetings or audits
- When there are customer complaints about late deliveries
- While evaluating warehouse or logistics efficiency
Why to Use
- To reduce late deliveries and improve service levels
- To identify recurring operational bottlenecks
- To hold teams accountable for delivery commitments
- To support decisions on process improvements, staffing, or vendor changes
Key Columns and Their Business Meaning
| Column | Business Meaning |
|---|---|
| Delivery Note | The delivery document where the delay occurred |
| Customer | The customer affected by the delayed delivery |
| Item | The product that was delivered late |
| Promised Date | The date committed to the customer |
| Actual Delivery Date | The date the item was actually delivered |
| Delay (Days) | Number of days the delivery exceeded the promised date |
| Quantity | Quantity of the item that was delayed |
| Warehouse | Warehouse responsible for dispatching the item |
These columns help businesses understand who was impacted, what was delayed, and by how much.
Available Filters and Their Business Purpose
| Filter | Business Purpose |
|---|---|
| Company | Review delivery performance for a specific business entity |
| Customer | Analyze delays affecting a specific customer |
| Item | Identify products that frequently cause delays |
| From Date / To Date | Focus on a specific time period |
| Warehouse | Evaluate performance of individual warehouses |
| Delivery Note | Review delay details for a specific delivery |
Filters allow managers to narrow down problem areas and focus on what matters most for their role or review period.
How to Interpret the Results for Business Decisions
- High delay days indicate serious breakdowns in planning, stock availability, or logistics.
- Repeated delays for the same item suggest supply issues, inaccurate lead times, or poor demand forecasting.
- Frequent delays for specific customers may risk customer retention and should be addressed proactively.
- Warehouse-specific delays highlight operational or staffing inefficiencies.
This insight supports decisions such as: - Adjusting promised delivery dates - Improving inventory planning - Revising internal workflows - Strengthening customer communication policies
Common Use Cases and Scenarios
1. Customer Service Review
Customer support teams use this report to explain delays and provide accurate responses to customers.
2. Operations Performance Review
Operations managers review the report to assess delivery efficiency and identify process gaps.
3. Supply Chain Optimization
Procurement and planning teams analyze delayed items to improve stocking strategies and supplier coordination.
4. Management Reporting
Senior management uses this report to track service-level performance and guide strategic improvements.
Business Value Summary
The Delayed Item Report is a critical tool for ensuring delivery commitments are met. By identifying where and why delays occur, businesses using Dafater can take corrective action, improve customer trust, and build a more reliable delivery operation.
Report Information
- Module: Stock
- Related DocType: Delivery Note
- Report Type: Script Report
- Standard: Yes