Email Flag Queue
Overview
Email Flag Queue – Business Overview
Email Flag Queue is used in Dafater to manage and control how important emails are flagged for follow-up, review, or special handling. It acts as an organized holding list that ensures critical emails are not missed and are processed according to business priorities.
What Email Flag Queue Is Used For
In daily operations, teams receive a high volume of emails related to customers, suppliers, partners, and internal communication. Email Flag Queue helps the business:
- Identify and track emails that need attention, action, or escalation
- Ensure important messages are not overlooked or forgotten
- Support timely follow-ups and accountability
- Maintain consistency in how emails are reviewed and handled
It brings structure to email management, especially where emails directly impact service quality, compliance, or revenue.
Prerequisites or Setup Requirements
Before using Email Flag Queue, the following should be in place:
- Business email accounts connected to Dafater
- Clear internal rules on what types of emails should be flagged (for example: customer complaints, overdue payments, approvals, or legal notices)
- Defined ownership or responsibility for reviewing and acting on flagged emails
- Basic awareness among users of how email handling fits into their daily tasks
Typical Workflow and Business Fit
- An email is received through the business email system in Dafater
- Based on predefined rules or user actions, the email is marked for special attention
- The email enters the Email Flag Queue
- Responsible users regularly review the queue
- Actions are taken, such as replying, escalating, assigning follow-up tasks, or resolving the issue
- Once addressed, the email is cleared from the queue
This workflow ensures no critical communication is missed and supports disciplined follow-up across teams.
Key Business Scenarios Where Email Flag Queue Is Essential
- Customer Support: Flagging urgent customer complaints or service issues
- Sales Operations: Tracking emails related to high-value leads or pending deals
- Finance & Collections: Highlighting payment reminders, disputes, or overdue notices
- Management & Approvals: Ensuring approval requests and executive communications are acted upon promptly
- Compliance & Risk: Monitoring emails related to audits, contracts, or regulatory matters
Important Considerations for Users
- Review the Email Flag Queue regularly to avoid delays
- Follow internal guidelines on when to flag or clear emails
- Avoid over-flagging, which can reduce effectiveness and focus
- Treat flagged emails as priority business items, not just messages
- Use the queue as a tool for accountability and timely action
In summary, Email Flag Queue helps Dafater users maintain control over critical email communication, supporting better responsiveness, stronger customer relationships, and smoother business operations.
Basic Information
- Module: Email
- Document Type: Other
Fields
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| is_completed | Is Completed | Check | - | Indicates whether email flag processing is completed in Dafater. | |
| communication | Communication | Data | - | Linked communication reference for the email in Dafater. | |
| action | Action | Select | Read, Unread | Defines read or unread action to apply on email. | |
| email_account | Email Account | Data | - | Email account used by Dafater to process the message. | |
| uid | UID | Data | - | Unique email identifier from mail server for Dafater processing. |
Permissions
| Role | Read | Write | Create | Delete | Submit | Cancel |
|---|---|---|---|---|---|---|
| System Manager | ✓ | ✓ |