Settings
Overview
Settings – zoho-tickets
Module: Dafater Core
The Settings page for zoho-tickets is where businesses configure how customer support tickets are managed, routed, and monitored within Dafater. This page ensures that customer inquiries are handled efficiently, consistently, and in line with the organization’s service standards.
What this page is used for in business operations
This page is used to define the rules, responsibilities, and service expectations for handling customer support tickets. It helps management align support operations with business goals such as faster response times, better customer satisfaction, and clear accountability across teams.
By configuring these settings, businesses can standardize how customer issues are received, prioritized, assigned, and resolved.
Key features and functionality (business perspective)
From a business standpoint, the Settings page typically allows you to:
Define ticket handling rules
Set how incoming customer requests are categorized, prioritized, and processed.Manage support teams and responsibilities
Decide which teams or roles handle specific types of customer issues.Set service expectations (SLAs)
Establish response and resolution time commitments to ensure consistent service quality.Control customer communication
Configure when and how customers receive updates about their tickets.Enable automation for efficiency
Reduce manual work by automatically assigning or escalating tickets based on predefined rules.Maintain data consistency
Ensure ticket information aligns with other customer and operational records in Dafater.
How to navigate and use the page effectively
- Use the sections or tabs on the page to review different areas such as ticket rules, team assignments, and service timelines.
- Start by confirming basic configurations, such as default priorities and ownership.
- Review automation and escalation settings to make sure urgent issues are addressed promptly.
- Periodically revisit the page to adjust settings as your customer volume or support structure changes.
A good practice is to review these settings with support managers before making changes, as they directly impact daily operations.
Common business scenarios where this page is used
Launching a customer support function
Setting up ticket workflows for the first time.Scaling support operations
Adjusting rules and assignments as customer volume grows.Improving service quality
Refining response times and escalation rules to meet customer expectations.Organizational changes
Updating responsibilities when teams or roles change.Audit and process review
Ensuring support processes align with company policies and service commitments.
Important information displayed on the page
The page typically displays:
- Current ticket handling and prioritization rules
- Assigned teams or roles for different ticket categories
- Defined response and resolution timelines
- Communication and notification preferences
- Status indicators showing whether key settings are active or require attention
In summary, the Settings page for zoho-tickets in Dafater is a critical control center for managing customer support operations. Properly configured, it helps businesses deliver reliable, timely, and professional service while maintaining clear internal accountability.
Page Information
- Module: Dafater Core
- Page Name: zoho-tickets
- Standard: Yes