Communication Medium
Overview
Communication Medium – Business Overview
The Communication Medium is used to define and standardize the channels through which your organization communicates with customers, employees, partners, and other stakeholders. It acts as a reference list that ensures all communications are categorized consistently, helping teams understand how a message was sent and which channel was used.
Purpose in Business Operations
The Communication Medium helps your organization:
- Clearly classify all incoming and outgoing communications
- Maintain consistency across sales, support, HR, and operations teams
- Improve visibility into how customers and stakeholders are being contacted
- Support reporting and analysis on communication effectiveness
By using predefined communication channels, businesses can ensure structured and traceable interactions across the organization.
Prerequisites and Setup Requirements
Before using the Communication Medium, the business should: - Identify all communication channels commonly used (for example: Email, Phone Call, WhatsApp, SMS, In-Person Meeting) - Agree on standard names and usage rules for each channel - Ensure alignment across departments so everyone uses the same communication categories
Once defined, these communication media can be reused across multiple business activities.
Typical Workflow and Business Usage
Define Communication Media
Business administrators create a list of approved communication channels in the Communication Medium.Use During Communication Logging
When a communication is sent or received, users select the appropriate Communication Medium to describe how the interaction took place.Consistency Across Processes
Sales, customer service, HR, and operations teams all use the same communication media, ensuring uniform records.Review and Analysis
Managers can review communication trends to understand which channels are most effective or frequently used.
Key Business Scenarios Where It Is Essential
Customer Relationship Management
Tracking whether customers were contacted by email, phone, or messaging apps.Customer Support and Issue Resolution
Understanding how support conversations are handled and which channels resolve issues faster.HR and Employee Communication
Recording official communications such as interviews, warnings, or policy discussions.Compliance and Audit Readiness
Demonstrating clear records of how and when formal communications occurred.
Important Considerations for Users
- Always select the most accurate Communication Medium to maintain reliable records
- Avoid creating duplicate or unclear communication channels
- Review and update communication media periodically as business communication methods evolve
- Ensure all teams are trained to use the same communication standards
In summary, the Communication Medium plays a critical role in organizing, standardizing, and analyzing business communications, enabling better decision-making and more professional interactions across the organization.
Basic Information
- Module: Communication
- Document Type: Other
Fields
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| communication_channel | Communication Channel | Select | - | Defines the business communication channel used in Dafater | |
| communicationmediumtype | Communication Medium Type | Select | ✓ | Voice, Email, Chat | Specifies medium type like voice, email, or chat in Dafater |
| catch_all | Catch All | Link | Employee Group | Default employee group receiving all communications in Dafater | |
| provider | Provider | Link | Supplier | Supplier providing the communication service for Dafater | |
| disabled | Disabled | Check | - | Marks this communication medium as inactive in Dafater | |
| timeslots | Timeslots | Table | Communication Medium Timeslot | Defines available operating timeslots for this medium in Dafater |
Child Tables
Timeslots (Communication Medium Timeslot)
| Field Name | Label | Type | Required | Options | Description |
|---|---|---|---|---|---|
| dayofweek | Day of Week | Select | ✓ | Monday, Tuesday, Wednesday, Thursday, Friday, S... | Weekday applicable for this communication timeslot. |
| from_time | From Time | Time | ✓ | - | Start time for communications within Dafater scheduling. |
| to_time | To Time | Time | ✓ | - | End time for communications within Dafater scheduling. |
| employee_group | Employee Group | Link | ✓ | Employee Group | Employee group assigned for handling communications during this timeslot. |
Permissions
| Role | Read | Write | Create | Delete | Submit | Cancel |
|---|---|---|---|---|---|---|
| System Manager | ✓ | ✓ | ✓ | ✓ |
Related DocTypes
| DocType | Relationship | Module |
|---|---|---|
| Employee Group | Links to | Setup |
| Supplier | Links to | Buying |